Privacy Policy
Last Updated: December 3, 2025
Table of Contents
1. Introduction
Welcome to ServiceApp. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, website, mobile applications, and related services.
Scope: This policy applies to all users of ServiceApp, including customers seeking services and service providers offering their skills. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.
We periodically review and update this policy to reflect changes in our practices, services, and legal requirements. We encourage you to review this policy regularly to stay informed about how we protect your information.
2. Information We Collect
2.1 Personal Information You Provide
We collect information that you voluntarily provide when you:
- Create an account (name, email, phone number, location)
- Complete your profile (bio, skills, experience, certifications)
- Request or provide services (service details, location, pricing)
- Communicate with us (support inquiries, feedback)
- Make payments (payment method details, billing address)
2.2 Automatically Collected Information
| Data Type | Purpose | Collection Method |
|---|---|---|
| Device Information | Platform optimization, security | Browser/device detection |
| Location Data | Service matching, analytics | GPS, IP address, WiFi |
| Usage Data | Feature improvement | Activity logs, session data |
| Cookies & Tracking | Personalization, analytics | Browser cookies, pixels |
2.3 Information from Third Parties
We may receive information about you from:
- Social Media Platforms: When you connect your social media accounts
- Payment Processors: Transaction verification and fraud prevention
- Service Providers: Background checks and verification services
- Marketing Partners: Lead generation and advertising optimization
3. How We Use Your Information
Primary Purposes:
- Provide, maintain, and improve our services
- Match customers with appropriate service providers
- Process transactions and send transaction notifications
- Send administrative information and updates
- Personalize your experience and content
- Monitor and analyze usage patterns and trends
- Detect, prevent, and address technical issues and fraud
3.1 Service Operations
We use your information to:
- Verify your identity and account information
- Facilitate communication between users
- Provide customer support and respond to inquiries
- Send service-related notifications (appointments, reminders)
- Maintain the safety and security of our platform
3.2 Marketing & Communications
With your consent, we may use your information to:
- Send promotional materials and special offers
- Conduct surveys and market research
- Display targeted advertisements
- Notify you about new features and services
You can opt out of marketing communications at any time by following the unsubscribe instructions in our emails or contacting us directly.
4. Data Sharing & Disclosure
We do not sell your personal information to third parties. We may share your information in the following limited circumstances:
4.1 With Other Users
When you use our platform:
- Customers can see service provider profiles (name, skills, ratings)
- Service providers can see customer requests (service type, location)
- Both parties can see necessary contact information for service completion
4.2 With Service Providers
We engage trusted third parties to perform functions on our behalf:
| Service Provider | Purpose | Data Shared |
|---|---|---|
| Payment Processors | Transaction processing | Payment information |
| Cloud Services | Data storage, hosting | User data, content |
| Analytics Providers | Usage analysis | Anonymized usage data |
| Marketing Partners | Campaign management | Marketing preferences |
4.3 Legal Requirements
We may disclose your information if required by law, including:
- To comply with legal obligations or court orders
- To protect the rights, property, or safety of ServiceApp, our users, or others
- To investigate potential violations of our Terms of Service
- To prevent or detect fraud or security issues
4.4 Business Transfers
In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business, your information may be transferred to the new entity as part of the business assets.
5. Data Security
Our Security Measures:
- Encryption: Industry-standard SSL/TLS encryption for data transmission
- Access Controls: Strict role-based access controls for staff
- Secure Storage: Encrypted databases and secure cloud storage
- Regular Audits: Security assessments and penetration testing
- Data Minimization: Collection of only necessary information
5.1 Technical Safeguards
We implement and maintain appropriate technical measures including:
- Firewalls and intrusion detection systems
- Regular security patches and updates
- Secure coding practices and vulnerability scanning
- Incident response and breach notification procedures
- Regular security awareness training for employees
5.2 Your Role in Security
While we strive to protect your information, you also play a crucial role:
- Use strong, unique passwords for your account
- Enable two-factor authentication when available
- Keep your login credentials confidential
- Log out of your account on shared devices
- Report any suspicious activity immediately
Despite our best efforts, no security system is impenetrable. We cannot guarantee absolute security but we continuously work to maintain the highest standards.
6. Your Rights & Choices
6.1 Access & Correction
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information (subject to legal requirements)
- Obtain a copy of your data in a portable format
6.2 Marketing Preferences
You can control your marketing preferences by:
- Using the unsubscribe link in our emails
- Adjusting notification settings in your account
- Contacting our support team directly
6.3 Account Management
You can:
- Update your profile information at any time
- Deactivate your account temporarily
- Request permanent deletion of your account
- Export your data before account deletion
To exercise your rights: Submit a request through your account settings or contact our Data Protection Officer at dpo@serviceapp.com. We will respond to your request within 30 days, as required by law.
8. International Data Transfers
ServiceApp operates globally, and your information may be transferred to, stored, and processed in countries other than your country of residence. These countries may have different data protection laws than your own country.
Our Commitment: When we transfer your information internationally, we ensure appropriate safeguards are in place, including:
- Standard Contractual Clauses approved by regulatory authorities
- Binding Corporate Rules for intra-company transfers
- Privacy Shield Framework compliance where applicable
- Data protection agreements with all service providers
9. Children's Privacy
ServiceApp is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
If we learn that we have collected personal information from a child under 18, we will take steps to delete that information as soon as possible, unless we have a legal obligation to keep it.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. When we make changes, we will:
- Update the "Last Updated" date at the top of this policy
- Post the updated policy on our website
- Notify you via email or in-app notification for significant changes
- Provide a summary of key changes when appropriate
Continued Use: Your continued use of our services after any changes to this Privacy Policy constitutes your acceptance of the revised policy.
11. Contact Information
Have Questions About Our Privacy Policy?
We're here to help. Contact our Data Protection Team:
Data Protection Officer: noreply@werenderservices.com
General Inquiries: admin@werenderservices.com
Support: support@werenderservices.com
Phone: +2348066459100
Address: 15 Oba Ovarenwen St, Gwarinpa, Abuja 900108, Federal Capital Territory, Nigeria
11.1 Regulatory Authority
If you have concerns about how we handle your personal information, you have the right to lodge a complaint with your local data protection authority. We would appreciate the opportunity to address your concerns directly first.
Thank you for trusting ServiceApp with your information.
We are committed to protecting your privacy and providing a secure platform for connecting service providers with customers.
This Privacy Policy was last updated on December 3, 2025.