Support Center
We're here to help you every step of the way. Find answers to common questions or contact our support team directly.
Frequently Asked Questions
Creating an account is simple! Click on the "Sign Up" button at the top right corner of our homepage. You can register using your email address or through your Google or Facebook account. Follow the prompts to complete your profile setup.
We accept all major credit and debit cards including Visa, Mastercard, and American Express. We also support payments through PayPal and Apple Pay for your convenience. All payments are securely processed through our encrypted payment gateway.
We welcome qualified professionals to join our platform! Visit our "Become a Provider" page, complete the application form, and submit your credentials. Our team will review your application within 3 business days and contact you with next steps.
You can cancel any booking up to 24 hours before the scheduled service time for a full refund. Cancellations within 24 hours may incur a fee depending on the provider's policy, which will be clearly displayed during booking. For emergencies, please contact our support team.
If you've forgotten your password, click on the "Forgot Password" link on the login page. Enter your registered email address and we'll send you a password reset link. The link will expire in 2 hours for security reasons.
After your service is completed, you'll receive an email with a link to rate your experience. You can also rate providers directly in the "My Bookings" section of your account dashboard. Ratings help us maintain quality standards for our community.